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Frequently Asked Questions

Are the shoes best quality what you will find?

The shoes are guaranteed to be 100% made AAA+ Quality which is imported to match that of the original!These are the best shoes available in the shoe market period.

What does the shoe come with?

The shoe will come with a box,some of the shoes with dustbag and certificates. Its different from syle to style.

How should I choose my shoe size?

Our shoes sizes are in European size (full size). Unfortunately half sizes are not available.
You could leave a note of the shoes size (EU FULL SIZE) when you place your order (at the checkout stage where it gives you the option to leave a note), or you could tell the customer service staff the size that you need, and they will remark it for you.
If you don’t know the size you need, you can measure your foot length, or you could go to a local store to try on the size of the authentic shoes as reference.

Where do you ship?

We ship internationally to most countries around the world! 

Will I be charged taxes/duty fees?

99.9% of our clients do not pay taxes or duty fees however these things are controlled by your local government, and Repkickz cannot control the process. Every parcel is processed through customs and the time frame can range. If you are charged taxes/duties you must pay them to your government in order to receive your goods. We mark parcels as gifts/low value to avoid customs and this works 99.99% of the time. If your parcel is seized by customs it is not our liability as our duty is to fulfill the order and send it (once again seizure does not happen 99.99% of the time). You can refer to your local import laws if you are unsure of possible taxation.

What if my parcel is seized by customs? Will you reship my order?

We offer shipment guarantee insurance for clients who are worried about their parcel being seized..If the shoe is seized we will reship your shoes at 50% of the original price.

How can I order?

You simply need to add a product to your cart and checkout. If you want a color not listed simply mention it in your order notes or add us on wechat to confirm before paying for your order. If your item is not listed at all please contact us to inquire about availability and place an order through there.

What is your return policy?

If you want to return a parcel, you must contact us within three days of signing for the parcel, and must not have removed the protective film (as this is the only way to prove that the shoe is brand new and unused), and the return products must be received by us within 10 days (if you choose a slow courier company,which may result in parcel loss).
When we receive the return parcel,we will arrange a refund for you within 2 days. Once the refund has been completed, we will give you a proof of refund.
We will charge a 30% re-storage fee for those who wanna refund due to the personal reasons (dislike,unsuitable size…etc.) We strongly suggest you to go to your local designer store and try to wear a product in order to confirm your preference for a style before ordering it.
We promise you what you see on the site is what you get. If it is the first time that you purchase from us and worry about the quality, we will provide you with the pre-shipment photos., Please mark all return package as $15 in value to avoid the risk of being taxed.
If you don’t do according to our requirements, and declare the parcel as a higher value then you will be responsible for any tax charged.
We are very reasonable with our clients, and know that a returning clients is better than a client that purchases only once to be disappointed and this helps with our success as a company! e provide good after-sales service in order to keep everyone happy!

What payment method do you accept?

We accept Western Union payment information is given when you place an order in an invoice.

Why can’t you accept Paypal?

Paypal does not work with us, otherwise we would love to accept them. However the reality is that we cannot.

Why can’t you accept credit cards directly?

Due to high fraud incident rates we have decided to no longer accept credit cards directly. What’s more, we sell shoes, and credit cards are very restrictive in China which cause the payment methods are limited. This is to protect both our clients and ourselves. 

How do I request the receipt?

Please mention when sending your order email that you would like a receipt and we will include it for you. Please be aware that this increases the chance of a duty fee being levied if the parcel is inspected by customs.

Why are my emails not being answered?

Either a) your emails are in our junk folder (which we check weekly), or b) you are not receiving our responses. Feel free to chat with us or leave an offline message and we will get back to you promptly! We receive hundreds of emails daily so please allow 24 hours to receive a response.

How can I check the status of my order?

You can email repkickz999@hotmail.com to receive an update or you can go to dhl tracking icon in buttom of out website.

Do you provide wholesale pricing?

Repkickz  supports many third party sellers that purchase wholesale from us and run their own successful businesses. We can provide wholesale pricing per request. Please email repkickz999@hotmail.com with a specific product list and we will gladly provide pricing and request wholesale pricing.

I am wary of trusting you with my payment and am afraid to buy. How can I trust you?

We understand that there are many scams online and that it is difficult to shop online especially for something like a replica product, but we treat our clients money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money we suggest you start with a smaller item and once you verify our quality you will definitely be back for more like our other clients. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.

What if my bag has a quality issue? Will you help me?

We have a warranty on our shoes and will gladly help with the repair or replacement of any issues deemed to be quality or production issues. Please contact our customer service if you require assistance with this.

What discounts do you give?

We provide now 5% discount in checkout for all sneakers. 

What currency are your prices listed in?

All prices are in USD.

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